EXCEED EXPECTATIONS AT WORK AND AT HOME.
Marcus asks - how do you differentiate yourself?
What you get (40 minute MP3 audio):
- An instantly usable tool - that works at home as well as at work - to enable you and colleagues to improve the quality of service
- Marcus shows just how important it is for you and your team to exceed expectations if you're to win greater customer loyalty. Marcus demonstrates how customer satisfaction does not equate to loyalty.
- A series of neat and novel ideas - that works at home as well as at work - to creatively enhance the experience your customers and loved ones receive
- You'll take a self-critical look at the service you currently deliver to customers and how to enhance relationships at home
- You and your colleagues will define and agree non-negotiable service standards that will guarantee customer satisfaction
- You and your team will be inspired to develop a wide range of service enhancements that will serve as unique service signatures for your brand. Some of these will be TNTs or Tiny Noticeable Things, some will be transformational WOWs.
Wow Factory sets you apart from the crowd.