Help & Frequently Asked Questions

Need help checking out?

If you need help with the checkout process, try our comprehensive guide by clicking here.

What methods of payment are available?

All major credit and debits are accepted as well as payments via PayPal. We partner with PayPal and they conduct all payment processing for us.

How do I get my download once I have paid?

As soon as you complete our secure checkout process and your payment is cleared, we will email you instructions that include a download link to your file. Please check your spam or junk mail folder if you have not seen this email after a few minutes. Clicking on the link starts the download, and with a high-speed internet connection your file will be on your computer ready to use within minutes!

Once you have downloaded the file, you can burn it to CD, play it directly from your computer, or load and play it from any MP3 player. Make sure you save the file (MP3) on your computer so that your media player knows where to find it.

What file format are the downloads provided in?

All downloads are in MP3 format which can be played on MP3 players, iPods, iPhone, iPads and many other devices.

I downloaded a product, but I now can't find the file.

If you are using Firefox, Netscape, or Safari files are downloaded to your desktop by default. You should find the file there. Internet Explorer users are prompted to save the file initially, so the file can be found in the location you specified.

How much time do I have to download a product after I've purchased it?

The link to the download remains active for 72 hours. Please be sure to check your email (check your spam/junk mail folder) after your purchase as the file will be available for download immediately. We strongly recommend you save the file to your computer.

How do I add MP3's to iTunes?

Once you've successfully downloaded the files from our site, please check the location either you specified or the default download location for your web browser. Once you've located the files, open iTunes, and go to File > Add to Library. Select the MP3 files, and iTunes will import them into your iTunes library.

I bought and downloaded one of the Digital Marcus Programmes and the file is a zipped/compressed file. What do I do?

Compressed files take up less storage space and can be transferred more quickly than uncompressed files. You manage compressed files and folders in the same way that you manage uncompressed files and folders.

The Digital Marcus MP3 files need to be extracted or uncompressed and saved to your computer before they can run. If you are having trouble unzipping or uncompressing these files, try these help pages below (pop up window).

For Windows 7 users click here.

For Windows Vista users click here.

For Windows XP users click here.

Mac users – the file will save to your desktop. If you double click the zip, the files will extract.